Secure Future Associates provides a worldwide service in risk assessment and security consultancy, protecting your business, staff, assets and brand from threats. Examples of our core competencies are detailed below :-

• Securing of Call Centre operations.
• Securing of off-shored operations.
• Performing access control assessments encompassing CCTV, physical access control and manned guarding for financial services organisations, both nationally and internationally.
• Performing confidential corporate investigations.
• Internal fraud policy and strategy development.
• Post incident review and production of risk mitigation action plan
• Risk/Security assessing outsourced and off shored processes.
• Developing and implementation of corporate security policies.

Below is further detail on the specific services Secure Future Associates offer, although this is not a complete portfolio of competencies which Secure Future Associates can offer. If you have additional requirements, then please contact us directly to discuss these further and ascertain whether Secure Future Associates could assist you to meet your needs.

Securing of Call Centre Operations

Data theft poses a serious risk to the call centre, so it is incumbent upon management to address this risk with the same diligence as any other aspect of the business. Unfortunately, criminal enterprise has recognised the value of personal and financial data and they have understood where it is and how to obtain it. Secure Future Associates will provide an extensive security review of current call centre operations and processes and identify and articulate current vulnerabilities. We will then work with you to produce an action plan, identify solutions and the required mitigating actions in order to address the current risks. Secure Future Associates will also work pro actively with you to ensure that new call centre operations and/or processes are afforded the appropriate security thus minimising exposure to your business and brand.

Securing Off-Shore Call Centre Operations

Operating off-shore presents security challenges particularly as business is often managed remotely and, as such, no on site presence exists to monitor the security function. The processes followed should be mature and well documented and should have strict adherence that can be verified through surprise audits. Secure Future Associates will provide an extensive review of existing off-shored operations to identify weaknesses and vulnerabilities to which your business may be exposed. We will produce a full report, with recommendations on how to mitigate the identified risks, then work with you and your offshore provider to produce an action plan to mitigate the risks identified. We will attend off-shore sites as and when required to ensure that the changes are made in accordance with the agreement, thus reducing cost and brand reputational risks to your business.

Risk/Security Assessing Outsourced and Off-shored Processes

If you are currently considering off-shoring an operation for the first time, or indeed re-locating within a BPO environment, Secure Future Associates will assess the security requirements and work with the service provider to ensure the current security policies are robust, and, if necessary negotiate changes. We will also assess whether documented policies are indeed working policies or just 'shelf' policies - a common feature in off-shore business processing.

Internal Fraud Strategy Development

As technological security solutions become increasingly advanced, fraudsters are moving their focus on to the people. Criminals attack easy targets. It is clearly in the business' best interests to ensure that no such targets exist. Security is a balancing act between risk and efficiency. With this in mind, it is crucial that any business pre-empts the situation by developing internal fraud policies with clear and concise strategy for both the ongoing detection function to the investigation process in the event of a fraud occurring. Secure Future Associates can work with you to document internal fraud strategy, develop internal fraud policy and Investigation policy based on your business values. We will also work alongside you to ensure that the process is embedded into your day to day working practices.

Development and Implementation of Corporate Security Policies

People, especially employees are one of the biggest threats to business today. In the event that you do not have, or have inappropriate, security policies, Secure Future Associates will develop, produce and assist in the implementation of bespoke policies based on your individual business needs. Organisations that are really serious about security also need to appreciate that it is vital that employees fully understand security policies. It is also essential that effective awareness and training are used to embed a security culture consistently across the entire organisation. We can identify training needs following any policy review and can, if instructed facilitate the education of your employees.

Access Control Assessments

The threat to security can be internal or external. The risk of external threat can be mitigated can by ensuring that good physical controls are in place and that security policies are strictly enforced. Secure Future Associates will perform assessments of your access controls, both in house and on your behalf with strategic partners. This will encompass CCTV, physical access control and physical guarding, both nationally and internationally. Secure Future Associates will also perform such an assessment as part of the planning stage for any new building development.

Confidential Corporate Investigations

People have always been the weakest link in the security of any business. Unfortunately, there will be times when employees, for varying reasons, commit acts of fraud, or malice regardless of the controls you have in place. Secure Future Associates will perform confidential corporate investigations on your behalf, for both internal investigations and external, both on-shore and off-shore. This will be performed in line with current legislation and the internal policies within your business. We guarantee complete discretion and confidentiality both throughout the entire process and post event. In the event of legal proceedings stemming from these investigations, Secure Future Associates will be as involved as required, up to, and including attending court for any resulting court proceedings. Secure Future Associates will also work with your organisation to conduct a post-incident review, identifying all of the control weaknesses and/or process failures which enabled an individual to exploit your business. From the report it will enable your business to create an action plan for the mitigation of future incidents.